Microsoft Business Solutions
CRM helps mid-market businesses build profitable customer
relationships. Integrated Sales and Customer Service modules
enable employees to share information to improve sales success
and deliver consistent, efficient customer service. Sales and
customer service features include leads and opportunity
management, a complete view of customer history, automated
incident management, and a searchable knowledgebase. Microsoft
Business Solutions CRM also includes reporting tools for
accurate forecasting and measurement of business activity and
employee performance. Built using Microsoft .NET - connected
technologies, Microsoft Business Solutions CRM is easy to
deploy, customize, and use, accessible from Microsoft Outlook
and the Web, integrates with other business applications, and
scales as your business grows.
The Customer Service Module helps customer service
representatives deliver stronger, more consistent and efficient
support. Create and assign cases for customer service requests
and manage those cases from creation to resolution. View and
update calendar, workload, and records. Use workflow rules to
automatically route service requests and cases to appropriate
resources for resolution or reassignment. Easily create and
update a library of articles and FAQs. Create, update, and
manage contracts. Use customizable templates and send automated
responses to customer requests.
More Information:
Microsoft CRM |
