Microsoft Business Solutions CRM helps mid-market businesses
build profitable customer relationships. Integrated Sales and Customer
Service modules enable employees to share information to improve sales
success and deliver consistent, efficient customer service. Sales and
customer service features include leads and opportunity management, a
complete view of customer history, automated incident management, and a
searchable knowledgebase. Microsoft Business Solutions CRM also includes
reporting tools for accurate forecasting and measurement of business
activity and employee performance. Built using Microsoft .NET -
connected technologies, Microsoft Business Solutions CRM is easy to
deploy, customize, and use, accessible from Microsoft Outlook and the
Web, integrates with other business applications, and scales as your
business grows.
The Customer Service Module helps customer service representatives
deliver stronger, more consistent and efficient support. Create and
assign cases for customer service requests and manage those cases from
creation to resolution. View and update calendar, workload, and records.
Use workflow rules to automatically route service requests and cases to
appropriate resources for resolution or reassignment. Easily create and
update a library of articles and FAQs. Create, update, and manage
contracts. Use customizable templates and send automated responses to
customer requests.
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